The best way to get in touch with us is via email so we can review your file and obtain any clarification necessary before we respond to each email individually.
DEJF has strong relationships with several organisations listed on our website. In addition, we work with a few different companies to review and process claims. If you receive an email regarding your participation with the Foundation and have any concerns about its authenticity, please contact us via phone or email so we can review and […]
DEJF takes pride in cooperating with foundations that share common goals in an effort to obtain access to justice for consumers. Recently DEJF filed a writ against Renault in cooperation with Car Claim Foundation (Stichting Car Claim) and we look forward to upcoming opportunities to collaborate.
For Dutch people, it does. For non-Dutch, it may not. The statutes of limitations differ in various jurisdictions in Europe, and registration with the Foundation will not, by definition, interrupt the statute of limitation for car owners who purchased or leased their vehicle outside the Netherlands, where we are based. The Foundation will at the […]
Whether you sell your car or not, as long as you purchased the car in the applicable window, you can still join the foundation and seek compensation. Any costs to you would only be taken out of your settlement and nothing would be transferred to the new owner. Please do keep a copy of the […]
The manufacturer pages on our menu include details about our legal case and progress. We also send out a quarterly newsletter to all participants. This is also available under “news” on our website. For your specific vehicle(s), you can log into our website directly to see your status and update your details. If you have […]
It is difficult to predict how much compensation you may receive. Your reimbursement amount will depend on the decision of the court and the outcome of the lawsuit.
The court process can be time-consuming, and it is difficult to predict how long it will last. There is no guarantee of success or deadline. It is anticipated this lawsuit will take at least 24- 36 months to get a final decision from the court. Should we be able to reach an amicable settlement with […]
Yes, you have the right to withdraw at any time you want by sending your withdrawal notification to firstname.lastname@example.org. However, should the foundation come to a settlement agreement with your vehicle’s manufacturer, or should a positive outcome be reached with the courts, you will no longer be able to cancel. This is fair, because at […]
We are constantly working to reduce the amount of information you need to provide to us. For now, we will need a copy of your ID (such as a driving license) to verify your identity. If you prefer to upload your passport or identity card, that is also acceptable but please be sure to redact […]